Finally, someone’s getting fired over the Healthcare.gov debacle. The Washington Post isreporting that the administration is about to cut ties with CGI Federal, the contractor that built most of the error-riddled website where Americans are supposed to buy health insurance. CGI will be replaced by Accenture as the primary contractor on Healthcare.gov.
Critics were disappointed to see the same contractors who had screwed things up on Healthcare.gov also being paid to fix them. The high profile failure highlighted the needfor reform of the way the government buys and manages IT projects, but change seemed to be coming slowly. At first it seemed as if no one would be held responsible for the mess, so today’s news is encouraging.
AT FIRST IT SEEMED AS IF NO ONE WOULD BE HELD RESPONSIBLE FOR THE MESS
When the site first launched, it buckled under the traffic and served up nonsensical errors that frustrated users. On the first day, only six people were able to sign up. More than three months after launch, Healthcare.gov is now working for most people — but it’s still unclear how much damage has been done to public confidence. Perhaps Accenture can help rebuild the site’s reputation.