SAN FRANCISCO — Snapchat has issued another mea culpa to users of the popular messaging service.
Venice Beach, Calif.-based Snapchat on Monday said it had received complaints over the weekend of a jump in Snap Spam on its service, which allows people to send disappearing photo and video messages.
“We want to apologize for any unwanted Snaps and let you know our team is working on resolving the issue,” said Snapchat in a company blog post.
Last week, Snapchat issued updates to its service to address privacy concerns and apologized for a recent data breach. Snapchat’s app had a known vulnerability that allowed hackers to obtain a reported 4.6 million user names and phone numbers, posted to an online database.
Hackers had discovered a privacy hole in its Find Friends feature, which allows people to upload contact lists to Snapchat, including phone numbers.
The startup said that the Find Friends data exposure doesn’t appear to be the cause of the increase in spam.
“As far as we know, this is unrelated to the Find Friends issue we experienced over the holidays,” Snapchat said in the post.